Return And Refund Policy
Pure Nest
Company Name: AXIOM EMPORIUM COMMERCE INC
Email: homden@patwb.com
Address:
3711 LONG BEACH BLVD NUM 4T
Long Beach, CA 90807, USA
Phone: +1 413-474-5180
30-Day Return Policy
At Pure Nest, we want you to be completely satisfied with your purchase. If you are not entirely happy with your item, you may return it to us within 30 days of receiving it for a full refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must:
-
Be in the same condition that you received it
-
Be unworn or unused
-
Have all original tags attached
-
Be in its original packaging
-
Include the receipt or proof of purchase
How to Initiate a Return
-
Contact Us: Email us at homden@patwb.com with your order number and reason for return.
-
Prepare Your Return: Ensure the item is in the same condition you received it, unworn or unused, with tags, and in its original packaging.
-
Ship the Item: Send the return to:
Pure Nest AXIOM EMPORIUM COMMERCE INC 3711 LONG BEACH BLVD NUM 4T Long Beach, CA 90807, USA
-
Receive Refund: Once your return is inspected and approved, we will process your refund to the original payment method within 10 business days.
Important: Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at homden@patwb.com with your order details and photos of the issue. We will evaluate the problem and make it right promptly.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
-
Perishable Goods: Such as food, flowers, or plants
-
Custom Products: Such as special orders or personalized items
-
Personal Care Goods: Such as beauty products
-
Hazardous Materials: Flammable liquids or gases
Additionally, we do not accept returns on:
-
Sale Items
-
Gift Cards
If you have questions or concerns about your specific item, please contact us at homden@patwb.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The conditions for returns remain the same:
-
Item must be in the same condition as received
-
Unworn or unused with tags and original packaging
-
Receipt or proof of purchase required
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
-
Approved Refunds: Automatically refunded to your original payment method within 10 business days.
-
Processing Time: Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at homden@patwb.com.
How to Contact Us
For any questions or concerns regarding returns, please reach out to us:
-
Email: homden@patwb.com
-
Phone: +1 413-474-5180
We are here to help and ensure your shopping experience with Pure Nest is smooth and enjoyable.
Additional Information
How We Handle Your Personal Information
Your personal information is handled in accordance with our Privacy Policy. We use your information to process returns, issue refunds, and improve our services. For more details, please refer to our Privacy Policy.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item).
Non-Refundable Fees
Certain fees, such as shipping fees, may be non-refundable. Please refer to our Shipping Policy for more information.
Thank you for choosing Pure Nest!
We appreciate your business and are committed to providing you with exceptional products and outstanding customer service.