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Frequently Asked Questions (FAQ)

Pure Nest
Company Name: AXIOM EMPORIUM COMMERCE INC
Email: homden@patwb.com
Address: 3711 LONG BEACH BLVD NUM 4T,
Long Beach, CA 90807, USA
Phone: +1 413-474-5180

1. What is Pure Nest?

Pure Nest is your premier online destination for high-quality home general merchandise. We offer a wide range of products designed to enhance your living space, ensuring both style and functionality.

2. What types of products do you offer?

We offer a diverse selection of home goods, including:

  • Home Décor: Elegant wall art, stylish vases, decorative accents

  • Kitchenware: Essential tools, innovative gadgets, beautiful tableware

  • Bedding and Linens: Luxurious bedding sets, soft towels, cozy throws

  • Lighting Solutions: Ambient lamps, task lighting, decorative fixtures

  • Storage and Organization: Stylish shelving units, versatile storage bins

  • Seasonal Decorations: Festive décor for every season

3. How do I place an order?

Placing an order is simple:

  1. Browse Products: Visit our website at Pure Nest and explore our product categories.

  2. Select Items: Choose the items you wish to purchase and add them to your cart.

  3. Proceed to Checkout: Click on the cart icon and follow the prompts to enter your shipping and payment information.

  4. Confirm Order: Review your order details and confirm your purchase.

4. What payment methods do you accept?

We accept a variety of secure payment methods, including:

  • Credit and Debit Cards: Visa, MasterCard, American Express

  • PayPal: Convenient and secure online payments

  • Other Online Payment Options: As available through our Wix platform

5. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier’s website to monitor your order’s progress.

6. What is your shipping policy?

We offer both standard and expedited shipping options. Shipping costs are calculated based on your location and the size and weight of your order. For more details, please visit our Shipping Policy.

7. How long does shipping take?

Delivery times vary depending on your location and chosen shipping method:

  • Standard Shipping: 5-7 business days

  • Expedited Shipping: 2-3 business days

8. Do you ship internationally?

Yes, we ship to select countries outside of the United States. International shipping rates and delivery times vary. Please contact our customer service for more information.

9. What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of receiving the item. Items must be in original condition with tags and packaging.

10. How do I initiate a return?

To start a return:

  1. Contact Us: Email us at homden@patwb.com with your order number and reason for return.

  2. Prepare Your Return: Ensure the item is in the same condition you received it, unworn or unused, with tags, and in its original packaging.

  3. Ship the Item: Send the return to:

     Pure Nest       AXIOM EMPORIUM COMMERCE INC                                     3711 LONG BEACH BLVD NUM 4T Long Beach, CA 90807, USA

  4. Receive Refund: Once your return is inspected and approved, we will process your refund to the original payment method within 10 business days.

Important: Items sent back to us without first requesting a return will not be accepted.

11. Can I exchange an item?

Yes, you can exchange an item. Please follow the return process and place a new order for the desired item once your return is approved.

12. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at homden@patwb.com with your order details and photos of the issue. We will resolve the problem promptly.

13. How can I contact customer service?

You can reach our customer service team by:

Our team is available Monday to Friday, 9 AM to 5 PM PST.

14. Do you offer gift cards?

Yes, we offer gift cards in various denominations. You can purchase gift cards directly on our website and have them delivered via email or printed for gifting.

15. How can I create an account?

Creating an account is easy:

  1. Sign Up: Click on the "Sign Up" button on our website.

  2. Enter Information: Provide your personal information.

  3. Create Password: Set a secure password.

  4. Confirm Registration: Verify your email address to complete the registration.

Having an account allows you to track orders, save favorites, and enjoy a faster checkout experience.

16. How do I reset my password?

If you’ve forgotten your password:

  1. Go to Login Page: Click on the "Forgot Password" link.

  2. Enter Email: Provide your registered email address.

  3. Reset Password: Follow the instructions sent to your email to create a new password.

17. Are your products covered by a warranty?

Many of our products come with a manufacturer's warranty. Please check the product description or contact our customer service for specific warranty information.

18. How do I update my account information?

To update your account information:

  1. Log In: Access your account on our website.

  2. Navigate to Settings: Go to the account settings section.

  3. Update Information: Modify your personal details, such as address, email, or payment information.

  4. Save Changes: Ensure you save the updated information.

19. Do you have a physical store?

Currently, Pure Nest operates exclusively online. All our products are available through our website, Pure Nest.

20. How do I subscribe/unsubscribe to your newsletter?

  • To Subscribe: Enter your email address in the subscription box on our website.

  • To Unsubscribe: Click the "unsubscribe" link at the bottom of any of our promotional emails.

Need More Help?

If you have any other questions or need further assistance, please don't hesitate to contact us at homden@patwb.com or call us at +1 413-474-5180. We're here to help!

Thank you for choosing Pure Nest!
We are honored to be a part of your journey in creating a beautiful and functional home. Your satisfaction is our priority, and we are committed to providing you with exceptional products and outstanding customer service.

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